Refund policy

Every payment for Fair Lead Hub can be refunded within 14 days of the payment, as long as no more than 50 leads were saved under the paid limit. This page explains what that means for each plan and how to ask for a refund.

1. What this policy covers

This policy covers payments for Fair Lead Hub: the fair package, the annual plan and the extra-user subscription. Paddle.com is the merchant of record (reseller) for all Fair Lead Hub orders, and Paddle processes the refunds. The free trial costs nothing, so there is nothing to refund.

Our other services (website check, fixes, websites, SEO and automation) are ordered with a written quote. Their payment rules are in the terms of service.

2. When you can get a refund

• Fair package (€49 per fair) and annual plan (€149 per year): you can ask for a refund within 14 days of the payment, as long as no more than 50 leads were saved under the paid limit.
• Annual renewal: you can ask for a refund within 14 days of the renewal, under the same condition: no more than 50 leads were saved under the paid limit.
• Extra user (€10 per month): you can cancel the subscription at any time. The current month is not refunded.

The lead limit of a plan is the one you paid for. The prices are on the pricing page and include tax.

3. How to ask

Write to hello@aphroa.com and name the e-mail address of the account or order. Refunds are processed by Paddle. You can also contact Paddle directly, because Paddle provides customer service for its orders and handles returns.

4. Your statutory rights

Your statutory rights stay unaffected. Nothing in this policy limits a right that you have by law.

5. Changes

If we change this policy, the new version applies to payments made after the change. The date under the heading shows the last update.